Acceptable Use Policy

Plain-English Summary

This Acceptable Use Policy ("AUP") describes what you can and cannot do with domains and services from Just Domain, and what we do when we receive an abuse report. The most important things to know:

• You must not use a domain registered through us for illegal activity, malware, phishing, child sexual abuse material, spam, fraud, trademark infringement, or other abusive purposes listed below.
• You must comply with all applicable laws and ICANN/registry policies, including the UDRP and URS.
• Anyone — customer, victim, rights-holder, or law enforcement — can report abuse to abuse@just-domain-name.com. We aim to acknowledge reports within one (1) business day and to act on confirmed high-severity abuse (malware, phishing, CSAM) within 24 hours.
• If we confirm a violation, we may warn, suspend, or terminate the affected domain or account, refer the matter to the upstream accredited registrar, ICANN, or law enforcement, and decline a refund.

This AUP is part of our Terms of Service. The full text below is the authoritative version.

1. 1.Scope and Relationship to Other Policies
2. 2.General Principles
3. 3.Prohibited Conduct — Illegal and Harmful Use
4. 4.Prohibited Conduct — Domain-Name Abuse
5. 5.Prohibited Conduct — Content
6. 6.Prohibited Conduct — Email and Messaging
7. 7.Prohibited Conduct — Network and System Abuse
8. 8.Intellectual Property and the DMCA
9. 9.WHOIS and Registrant Verification
10. 10.Reporting Abuse to Us
11. 11.Our Response and Investigation
12. 12.Enforcement Actions
13. 13.Cooperation with Authorities and Third Parties
14. 14.No Right to Refund
15. 15.Disclaimers and Limitation of Liability
16. 16.Changes to This Policy
17. 17.Contact

1.Scope and Relationship to Other Policies

This Acceptable Use Policy ("AUP") applies to every person who uses the services provided by Just (operating as Just Domain, "we," "us," or "our") through https://just-domain-name.com or any related interface (the "Services"), including registrants of any domain registered, transferred, renewed, or otherwise managed through the Services (each, a "Domain").

This AUP forms part of our Terms of Service and is incorporated into them by reference. It is also intended for use by victims, rights-holders, regulators, law-enforcement agencies, and other third parties who wish to report abuse of a Domain or the Services.

You also remain bound by:

• the policies of the upstream accredited registrar that performs the underlying registration of your Domain;
• the policies of the registry that operates the relevant top-level domain;
• ICANN consensus policies, including the Uniform Domain-Name Dispute-Resolution Policy (UDRP), the Uniform Rapid Suspension System (URS), and the Transfer Policy;
• any TLD-specific eligibility, naming, and use policies; and
• all laws applicable to you, your Domain, and your use of the Services.

Where this AUP and any of those policies conflict, the more restrictive obligation applies, except to the extent prohibited by law.

2.General Principles

2.1 Customer Responsibility

You are solely responsible for:

• the lawful and acceptable use of any Domain registered, transferred, or managed through the Services;
• the conduct of any person you permit to use the Services or your Domain (including hosting customers, end users, contractors, employees, affiliates, and bots you deploy);
• the content hosted at, and the traffic emitted from, any Domain or service that resolves through DNS records you control through us, regardless of whether such content or traffic was placed by you, by a person you authorized, or by a third party who gained access through your action or inaction;
• the accuracy of your registrant data and contact information;
• monitoring your Domain and DNS records for abuse, including content that may have been added, modified, or compromised without your authorization;
• promptly remediating any abuse that occurs at, through, or via your Domain once you are notified by us, by a third party, or otherwise become aware, whether or not the abuse was caused by you.

2.2 Our Role as Reseller

We are a domain reseller, not a hosting provider. We do not operate the underlying registrar or registry, host the content found at any Domain, route the traffic emitted from any Domain, or have direct technical control over the actions taken by an Accredited Registrar or Registry. The actions available to us in response to abuse are limitedby our role and by our agreements with upstream providers. Where we cannot ourselves remediate an abuse, we will use reasonable efforts to refer the matter to the party with authority to act, but we make no warranty as to that party's response.

2.3 Discretion

We may, but are not required to, investigate any actual or suspected violation of this AUP. We may take any action we consider proportionate, including the actions described in Section 12, in our sole discretion and without any obligation to investigate, take, or refrain from taking any other action.

3.Prohibited Conduct — Illegal and Harmful Use

You must not use the Services or any Domain to engage in, facilitate, promote, or attempt any of the following:

• any conduct that violates the law applicable to you, the Domain, or the affected user, including criminal and civil law;
• the production, distribution, advertising, or facilitation of child sexual abuse material (CSAM) or any content that sexualizes minors;
• human trafficking, exploitation of minors, or other content that endangers the welfare of children;
• terrorism, incitement to terrorism, or violent extremism;
• threats of violence, stalking, doxing, or targeted harassment of any person;
• the unauthorized sale or distribution of regulated goods, including controlled substances, prescription medications without a valid prescription, weapons or ammunition, tobacco or vaping products to minors, or any goods whose sale is prohibited in the relevant jurisdiction;
• gambling services that are not duly licensed for the user's jurisdiction;
• promotion or facilitation of fraud of any kind, including investment fraud, romance scams, advance-fee scams, fake invoices, business-email-compromise scams, technical-support scams, and pyramid or Ponzi schemes;
• counterfeit or pirated goods, or goods that infringe a third party's intellectual-property rights;
• any conduct designed to evade economic sanctions or export-control laws.

4.Prohibited Conduct — Domain-Name Abuse

You must not register, hold, or use a Domain through the Services for any of the following:

• Cybersquatting— registering a Domain with bad-faith intent to profit from a third party's trademark, including by selling, renting, or transferring it to the trademark owner or a competitor;
• Typosquatting / "name spinning" — registering domains that are confusingly similar to a third party's mark for the purpose of misdirecting traffic, distributing malware, or harvesting credentials;
• Impersonation — registering or using a Domain to impersonate a real person, government agency, business, or charity;
• Bulk speculative or abusive registration — using automated tools or coordinated registrations to harvest expiring domains, evade rate limits, frustrate legitimate registrants, or stockpile domains for abusive resale;
• Drop-catching / abusive renewal manipulation — abusing grace periods, redemption windows, or renewal billing to evade fees;
• Use of a Domain in violation of the UDRP, URS, or any registry-specific eligibility or sunrise rules.

We will follow any decision rendered by a UDRP, URS, or similar panel, and any order issued by a court of competent jurisdiction concerning a Domain.

5.Prohibited Conduct — Content

You must not use a Domain to host, link to, distribute, transmit, or solicit:

• Malware of any kind, including viruses, worms, trojans, ransomware, spyware, keyloggers, droppers, exploit kits, or command-and-control infrastructure;
• Phishing content, including pages that imitate legitimate brands, banks, government agencies, or login flows for the purpose of credential theft;
• Pharming, DNS hijacking, clipboard hijacking, or other content that redirects users to unintended destinations;
• Cryptocurrency drainers, fake mints or airdrops, fake exchanges, or other deceptive crypto schemes;
• Pages designed to deceive users into installing software, granting permissions, or making payments, including fake virus warnings and fake browser updates;
• content that infringes the intellectual-property rights of a third party, including pirated copies of music, video, software, books, courses, or images;
• content that violates a person's privacy, including non-consensual intimate imagery, leaked private records, or compiled lists of personal information ("doxing");
• content that constitutes defamation, harassment, hate speech, or incitement as defined by the law applicable to the affected person.

Adult content that is lawful in the jurisdictions where it is created and consumed may be permitted, provided it does not depict minors, is not non-consensual, complies with all applicable age-verification and labeling laws, and does not violate any other provision of this AUP.

6.Prohibited Conduct — Email and Messaging

You must not use a Domain to send, originate, or facilitate:

• unsolicited bulk or commercial messages ("spam"), in violation of the U.S. CAN-SPAM Act, Canada's CASL, the EU GDPR and ePrivacy Directive, the Israeli Communications Law (Bezeq and Broadcasts) (Amendment No. 40), 5768-2008, or any analogous law applicable to the recipient;
• messages that use forged, falsified, or misleading headers or that hide the true sender or origin;
• messages that harvest, scrape, or use email addresses obtained without consent;
• messages that contain malware, phishing content, or fraudulent solicitations;
• list-washing abuse of unsubscribe mechanisms, or sending after a recipient has opted out;
• the operation of mail relays, open SMTP relays, or "bulletproof" mail infrastructure in a manner that circumvents anti-spam protections;
• messaging-platform abuse, including unsolicited bulk SMS, automated DMs, or platform-policy violations on services that route through your Domain.

7.Prohibited Conduct — Network and System Abuse

You must not use the Services, or any Domain or DNS managed through us, to:

• attack, scan, probe, or test the vulnerability of any network, system, or service without authorization;
• launch or participate in denial-of-service or distributed-denial-of-service (DoS / DDoS) attacks, reflection or amplification attacks, or to operate botnet command-and-control;
• distribute, operate, or facilitate botnets, proxy networks, residential-proxy services, or credential-stuffing infrastructure;
• circumvent rate limits, IP bans, CAPTCHAs, or other access controls of any third-party service;
• crawl, scrape, or harvest data from any service in violation of that service's terms;
• engage in fast-flux DNS or other techniques designed to frustrate takedown or investigation;
• send DNS queries or other traffic in volumes that disrupt the Services, the upstream accredited registrar, or the registry.

8.Intellectual Property and the DMCA

We respect the intellectual-property rights of others and expect users to do the same.

If you believe that content available at or through a Domain registered through the Services infringes your copyright, you may submit a notice under the U.S. Digital Millennium Copyright Act ("DMCA") or analogous law in your jurisdiction. A complete notice should include:

• a physical or electronic signature of the copyright owner or authorized agent;
• identification of the copyrighted work claimed to have been infringed;
• identification of the allegedly infringing material, including its URL or sufficient detail to allow us to locate it;
• your contact information (name, address, telephone, email);
• a statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law;
• a statement, under penalty of perjury, that the information in the notice is accurate and that you are the owner or authorized to act on the owner's behalf.

Send notices to abuse@just-domain-name.com with the subject line "DMCA Notice".

Because we are a domain reseller and not a hosting provider, we generally do not host the content found at a Domain. Where we receive a DMCA notice that names a Domain we manage, we will forward the notice to the upstream accredited registrar and, where appropriate, to the registrant, and we will take such action as we believe is appropriate based on the nature of the alleged infringement and the applicable law.

We reserve the right to terminate the accounts of users who are determined to be repeat infringers.

For trademark disputes concerning a Domain itself, please use the UDRP or URS rather than this AUP. We will follow any decision rendered under those procedures.

9.WHOIS and Registrant Verification

You must provide accurate, current, and complete WHOIS data for each Domain and update it within seven (7) days of any change. Knowingly providing false WHOIS data, or failing to respond to a verification request from us, the upstream accredited registrar, or the registry, is a material breach of this AUP and grounds for suspension or cancellation of the Domain in accordance with ICANN policies.

10.Reporting Abuse to Us

To report abuse of a Domain or the Services, send an email to abuse@just-domain-name.com with as much of the following as you can provide:

• the Domain name at issue;
• the specific URL or DNS record demonstrating the abuse, where applicable;
• the type of abuse (e.g., phishing, malware, spam, CSAM, trademark, DMCA);
• evidence — for example, screenshots, headers, packet captures, hash values, or links to a third-party scan such as Google Safe Browsing or VirusTotal;
• the date and time the abuse was observed (with time zone);
• your contact information so we can follow up.

For reports concerning CSAM, please also report to the appropriate national hotline (such as NCMEC CyberTipline in the United States, the IWF in the United Kingdom, or the relevant authority in your country) and to law enforcement. Please note that we forward CSAM reports to law enforcement and to the National Center for Missing & Exploited Children (NCMEC) where applicable, and we may preserve evidence pending investigation.

We do not require a court order to act on a credible abuse report, but we may require additional evidence before taking enforcement action that affects the operation of a Domain.

11.Our Response and Investigation

11.1 Aspirational Response Targets

As a matter of best effort, and without warranty or contractual commitment, we endeavor to:

• acknowledge abuse reports within approximately one (1) business day;
• act on confirmed high-severity abuse — including phishing, malware distribution, botnet command-and-control, and CSAM — within approximately 24 hours of confirmation, where it is technically, operationally, and contractually within our control to do so;
• act on other confirmed abuse within a reasonable time, taking account of the nature of the abuse, the evidence available, the resources available to us, and the actions available to us as a reseller.

These response targets are operational goals only. They do not constitute a service-level agreement, a representation, or a guarantee, and no liability arises from any failure to meet them. We may extend, suspend, or vary these targets at any time, including during periods of unusual report volume, holidays, system outages, or third-party dependencies.

11.2 Possible Actions

When we receive a report, we may, in our sole discretion:

• review the report and any supporting evidence;
• contact the registrant for an explanation or to request remediation;
• coordinate with the upstream accredited registrar, the registry, hosting providers, security vendors, or law enforcement;
• preserve relevant logs and records pending investigation;
• take enforcement action under Section 12;
• decline to act for any reason permitted by law.

11.3 Reseller Limitations

Because we are a reseller and not the operator of the underlying registrar, registry, or hosting infrastructure, certain actions — such as suspending DNS at the registry, transferring control of a Domain, locking a Domain at the registrar level, or removing content hosted by a third-party host — require coordination with another party and may take longer or may not be possible at all. We are not liable for any delay or non-action attributable to such third parties.

11.4 No Reporter Updates

We will not generally provide updates on enforcement actions to reporters or other third parties beyond confirming receipt of a report and any public-facing changes (such as the suspension of a Domain). We are not obligated to disclose investigative methods, internal communications, or the identity of any registrant.

11.5 Good-Faith Immunity

Any action or omission by us in response to an abuse report, takedown notice, court order, regulatory request, law-enforcement request, or perceived violation of this AUP is taken in good faith under the Agreement, and you agree that we have no liability to you, to the reporter, or to any third party for any such action or omission, including: failure to detect abuse, failure to act on a report, action taken on a report later determined to be incorrect, suspension of a Domain that is later restored, or disclosure of information to a third party in accordance with this AUP, the Terms of Service, the Privacy Policy, or applicable law.

12.Enforcement Actions

If we determine, in our reasonable judgment, that this AUP, the Terms of Service, or applicable law has been violated, we may take any one or more of the following actions, with or without prior notice:

• issue a warning and request remediation within a stated period;
• place a registrar lock or hold on the affected Domain;
• suspend the Domain or relevant DNS records, including by changing nameservers to a sinkhole, holding page, or null route, where contractually and technically possible;
• disable specific Services, such as WHOIS privacy, email forwarding, or DNS hosting;
• suspend or terminate the customer's Account;
• delete the Domain at the next available opportunity, where permitted by the registry;
• refer the matter to the upstream accredited registrar, the registry, ICANN, a CERT, a security vendor, or law enforcement;
• preserve and produce records in response to lawful requests;
• decline a refund in accordance with the Refund Policy.

The action taken will be proportionate to the nature, severity, scale, and persistence of the violation, the customer's history, and the harm to third parties. For high-severity abuse such as CSAM, malware distribution, phishing of regulated entities, and active fraud causing financial harm, we may act immediately without prior notice.

13.Cooperation with Authorities and Third Parties

We may cooperate with law-enforcement authorities, regulators, courts, ICANN, registries, accredited registrars, and security researchers as we believe is appropriate or required by law, including by preserving records, producing information in response to lawful process, and disclosing information voluntarily where we believe in good faith that doing so is necessary to prevent imminent harm or to investigate suspected violations of this AUP or the law.

14.No Right to Refund

If we suspend or terminate Services because of a violation of this AUP, you are not entitled to a refund of fees already paid, as further described in our Refund Policy.

15.Disclaimers and Limitation of Liability

This AUP describes how we may respond to abuse. It does not create any obligation, warranty, or representation regarding the timing, scope, or outcome of any investigation or enforcement action.

No warranty. We make no warranty that we will detect, prevent, investigate, or remediate any specific instance of abuse, that any Domain or Service will be free of abuse by third parties, or that the response targets in Section 11.1 will be met.

No third-party rights. This AUP does not create any contractual or other right enforceable by any reporter, victim, rights-holder, or other third party. We owe no duty to any such party arising from this AUP, except as required by mandatory law.

Limitation of liability. Our total aggregate liability arising out of or related to this AUP, our enforcement (or non-enforcement) of it, and our response (or non-response) to any abuse report is governed by the Limitation of Liability provisions of our Terms of Service, including the cap on damages and the exclusions for actions of third parties, registry actions, and good-faith responses to abuse reports.

Indemnification. You agree to indemnify us in accordance with the indemnification provisions of the Terms of Service for any claim brought by a third party (including a reporter, victim, rights-holder, or your own end user) in connection with abuse at, through, or via your Domain, or in connection with our response (or non-response) to any abuse report concerning your Domain.

Mandatory law. Nothing in this AUP excludes or limits any liability that cannot lawfully be excluded or limited under the law applicable to you.

16.Changes to This Policy

We may update this AUP from time to time, including to reflect changes in our Services, applicable law, ICANN policies, registry policies, or evolving abuse patterns. When we update this AUP, we will revise the "Last Updated" date at the top and post the updated AUP on the Site. The updated AUP takes effect immediately upon posting unless a later effective date is stated.

For non-material changes — including clarifications, corrections, formatting and structural updates, expanded explanations of existing prohibitions, and updates required to comply with applicable law or registry policy — we will not provide individual notice. The change becomes effective when posted, and you are responsible for periodically reviewing this AUP.

Where we make material changes that materially expand the categories of conduct prohibited under this AUP, we will provide additional notice — for example, by email, an in-product notification, or a banner on the Site — where and to the extent required by applicable law, with reasonable advance notice before the change takes effect.

Your continued use of the Services after the effective date of any update constitutes your acceptance of the updated AUP.

17.Contact