Refund Policy

Delivery & Fulfillment

Just Domain is a digital service. After a successful payment, domain registrations are typically active within a few minutes; in some cases registry processing takes longer. DNS propagation across the global internet can take an additional 24-48 hours. Our payment processor sends you a payment receipt by email, and Just Domain may also send its own order and registration email. Your account on justdomain.ai remains the authoritative record of a registration's status, and that is where you should check it. Moving a domain away from us is self-service, and we do not currently charge for it: you switch the transfer lock off and get the authorization (EPP) code from your account. You can move a domain to us yourself from the transfer page on the Site. Inbound transfers run to the timelines set by the losing registrar and the registry, and we do not control how quickly one completes. If a transfer you have paid for does not complete, Section 4.2 applies. There is no physical shipping.

Plain-English Summary

Domain names work differently from most products. The moment a domain is registered, transferred, or renewed, the underlying fees are paid to the accredited registrar, the registry, and ICANN; and they are not refundable to us. For that reason:

• Domain registrations, transfers, and renewals are final and non-refundable once they are successfully completed, including in the case of typos, change of mind, or failure to use the domain.
• We can issue refunds for: failed registrations that never completed, inbound transfers that do not complete, clear billing errors, duplicate charges, services not yet rendered, or where we are required to issue a refund under applicable consumer protection law. A transfer you paid for that does not complete is refunded in full (Section 4.2).
• By placing an order, you ask us to begin performing immediately, and you acknowledge that once the domain is registered you lose any right to withdraw or cancel for a refund, to the maximum extent permitted by law.

The full policy below is the authoritative version.

1. 1.Scope
2. 2.General Rule for Domain Names
3. 3.New Domain Registrations
4. 4.Domain Transfers
5. 5.Domain Renewals
6. 6.Premium and Specialty Domains
7. 7.Add-on Services
8. 8.Failed Registrations and Our Errors
9. 9.Express Consent and Right of Withdrawal (EU/EEA/UK Consumers)
10. 10.Cancellation Rights for Israeli Consumers
11. 11.Goodwill Refunds
12. 12.How to Request a Refund
13. 13.Refund Processing Time and Method
14. 14.Chargebacks
15. 15.Account Suspension, Termination, and Policy Violations
16. 16.Changes to This Policy
17. 17.Contact Us

1.Scope

This Refund Policy describes the conditions under which Just Done LLC, a Delaware limited liability company operating as Just Domain ("Just," "we," "us," or "our"), issues refunds for purchases made through https://justdomain.ai (the "Site") and the related domain registration and management services (the "Services").

By purchasing any Service, you agree to this Refund Policy, our Terms of Service, and our Privacy Policy. This Policy supplements, and does not replace, any rights you may have under mandatory consumer-protection law in your jurisdiction.

2.General Rule for Domain Names

Just is a domain reseller. When you purchase a domain registration, transfer, or renewal, we forward the registration request (and the underlying fees) to an accredited registrar, the relevant registry, and ICANN. These fees are paid by us at the moment your transaction is completed and are not refundable to us by the registrar, registry, or ICANN.

Accordingly, all domain name registrations, transfers, and renewals are final and non-refundable once successfully completed, including in the following situations:

• you changed your mind;
• you registered the wrong domain name (typo, wrong TLD, wrong spelling);
• you no longer need the domain;
• you did not use the domain;
• the domain did not perform commercially or technically as you hoped;
• a third party claims rights in the domain (such as a trademark dispute);
• you are unable to verify your contact details and the registration is suspended by the registry as a result;
• you breach our Terms of Service, an ICANN policy, or a registry policy.

A transfer that does not complete is not a completed transfer. It is refunded in full under Section 4.2.

The exceptions to this general rule are described in Section 4.2 and in Sections 8-11.

3.New Domain Registrations

A new domain registration is considered successfully completed at the moment the relevant registry confirms the registration to us or to the accredited registrar handling the request. After that moment, no refund will be issued, regardless of whether you have configured the domain or used it.

If a registration request is rejected by the registry before completion (for example, because the domain became unavailable or did not pass eligibility checks for that TLD), we will refund the amount paid for that specific registration, less any non-refundable third-party fees that were already incurred.

4.Domain Transfers

4.1 What an inbound transfer buys

An inbound transfer means moving a domain you already own so that it is registered and managed through us. You start one yourself from the transfer page on the Site, and Terms Section 6.5 sets out how it works. What you pay for is the move itself plus the further registration term the registry adds for that domain.

The length of that term is set by the registry for the ending, not by us. For most endings it is one year. Some endings are sold only in longer terms: .ai, for example, is sold by its registry in two-year terms, with no one-year option. Before you pay, the checkout shows the term being added and the total price, and, where it can be worked out from the registry record, the expiry date we expect the domain to carry once the transfer completes. The total shown at checkout is the amount charged.

4.2 If a transfer does not complete

If a transfer you have paid for does not complete, we refund the full amount you paid for it, to the payment method you used.

This refund is a term of this Policy and not a goodwill payment. It applies whatever the reason the transfer did not complete, including where the authorization code was not accepted, the losing registrar refused the move, the registry rejected it, the transfer was not approved in time, or you cancelled it.

A refund becomes due once our registrar partner confirms that the transfer has reached a final failed state. A transfer that is still running has not failed, so no refund is due yet. You can currently follow its status in your account. We currently start these refunds without waiting for a request, but if you believe one is due and has not reached you, email support@just-done.ai. How long the money takes to reach you depends on your bank or card issuer; see Section 13.

4.3 Transfers out

We do not currently charge a fee for moving a domain away from us, so there is nothing to refund for it.

Where a domain still has registration term left when it moves, that remaining term travels with the domain to your new registrar. It is not refunded in cash, because it has already been paid to the registry.

4.4 Completed transfers are final

Once a transfer has completed and the term has been added to your domain, it is final and non-refundable, on the same basis as a new registration (Section 2). That includes a change of mind after the domain has moved, a domain you decide you no longer need, and a domain you do not use.

5.Domain Renewals

5.1 Renewals

You can renew a domain yourself from your dashboard at any time before it expires; see Terms Section 9.2. A renewal is non-refundable once successfully completed. A renewal that we charged you for and that did not complete is not a completed renewal: it is refunded in full on the same basis as Section 4.2.

5.2 Automatic Renewal

We renew a domain automatically only where auto-renew is on for it. Auto-renew is on at checkout for a new registration unless you turn it off before you pay, and it is off for a domain you move to us by transfer; you can turn it off or on at any time from your dashboard. Where it is on, we currently charge the payment method you saved approximately 30 days before the registrar's renewal date, and we notify you in advance of that charge with the amount, the term, the renewal frequency and the date by which you can turn auto-renew off. You may turn auto-renew off at any time from your dashboard, without contacting us. Where auto-renew is off we do not charge you again after checkout unless you place a new order, and renewing before the expiration date is your responsibility. Renewal prices are not fixed and may be higher than what you paid before. A change in the renewal price is not a ground for a refund of a completed renewal. See Terms Sections 9 and 10.1.

6.Premium and Specialty Domains

Premium domains, aftermarket domains, brokered domains, and certain specialty TLDs are sold under different commercial terms. These are always non-refundable, including in cases where new-registration courtesy refunds would otherwise apply, because the underlying fees are non-recoverable from the seller, registry, or registrar.

7.Add-on Services

Add-on services (meaning any ancillary or premium service that carries a separate charge) are subject to the following:

• Activated services are non-refundable once activated, except where otherwise required by law.
• Subscription services that have not yet started may be cancelled before activation for a full refund.
• Annual subscriptions are non-refundable on a pro-rata basis after activation, unless we explicitly state otherwise at the point of sale.
• Third-party productsare subject to the issuer's refund terms in addition to this Policy.

Services that are currently included with a domain at no separate charge (such as WHOIS privacy on the TLDs that support it, and DNS hosting) are not add-on services, so the add-on refund rules above do not apply to them. We may change or withdraw them under Terms Section 19.

8.Failed Registrations and Our Errors

If we fail to deliver a Service due to our error (for example, we charge you for a domain that we never actually register, or we charge you twice for the same Service), we will refund the affected amount in full upon verification.

This Section also applies if a registration is rejected by the registry before completion, as described in Section 3.

9.Express Consent and Right of Withdrawal (EU/EEA/UK Consumers)

If you are a consumer located in the European Economic Area or the United Kingdom, you are normally entitled to a 14-day right of withdrawal under Directive 2011/83/EU (as implemented locally) and equivalent UK regulations.

By placing an order for a domain registration, transfer, or renewal, you:

• expressly request that we begin performing the Service immediately, before the end of the 14-day withdrawal period; and
• acknowledge that you will lose your right of withdrawal once the Service has been fully performed (that is, once the domain is successfully registered, transferred, or renewed).

For a registration or a transfer, you give this request and acknowledgement by paying, beside the line that says so, and we keep the exact wording you were shown with your order. Once the registration, transfer, or renewal is completed, no withdrawal right applies and no refund will be issued under this section.

This applies only to a Service that has been fully performed. Where a Service you ordered is not fully performed, the exception does not apply and your right of withdrawal is not lost. A domain transfer that does not complete is the clearest example: Section 4.2 applies to it whether or not you exercise any withdrawal right.

For Services that are not "fully performed" within the 14-day period (for example, an annual add-on subscription that has not yet been activated), you may withdraw within 14 days of purchase by contacting support@just-done.ai.

10.Cancellation Rights for Israeli Consumers

If you are a consumer protected by the Israeli Consumer Protection Law, 5741-1981, you may have a right to cancel certain remote transactions. However, the Law and its regulations exclude from the cancellation right, among other categories, services whose performance has commenced with the customer's consent and goods or services that cannot be returned in the same condition. Domain name registrations, transfers, and renewals are treated as services that have been fully performed at the moment registration completes, and are therefore not eligible for cancellation under the consumer cancellation right once completed.

A transfer that does not complete has not been performed, and is refunded in full under Section 4.2 regardless of any cancellation right.

For Services that have not yet been performed, eligible Israeli consumers may cancel within the periods set out in the Law by contacting support@just-done.ai. Statutory cancellation fees may apply.

11.Goodwill Refunds

We may, at our sole discretion and as a one-time courtesy, issue a partial or full refund outside the cases described in this Policy. A goodwill refund:

• is not an admission of liability;
• does not create any right or expectation to a future refund;
• may be conditioned on closing the affected order, account, or domain.

The refund in Section 4.2 is not a goodwill refund. It is a term of this Policy, and nothing in this Section limits it.

12.How to Request a Refund

Section 4.2 describes how a refund for a transfer that did not complete becomes due.

To request a refund, send an email to support@just-done.ai with:

• the email address on your account;
• the order number, invoice number, or transaction reference;
• the domain name(s) or Service(s) concerned;
• the reason for the refund request; and
• any supporting information (screenshots, error messages, correspondence).

We may ask you for additional information to verify your identity or the request.

13.Refund Processing Time and Method

Approved refunds are issued to the original payment method used for the purchase. Refunds are typically processed within 10 business days of approval, but the time it takes for the funds to appear in your account depends on your bank or payment provider and may take an additional 5-10 business days.

Refunds will be issued in the same currency in which the original payment was made. We are not responsible for fluctuations in exchange rates or fees charged by your bank or payment provider.

If the original payment method is no longer available (for example, an expired or closed card), we may issue the refund through an alternative method we choose, where our payment processor allows it.

14.Chargebacks

If you believe a charge is incorrect, please contact us first at support@just-done.ai so we can investigate and resolve the issue. Filing a chargeback or payment dispute with your bank or card issuer before contacting us, or for amounts that fall under the non-refundable categories described in this Policy, may result in:

• suspension or termination of your account and Services;
• forfeiture of any domains or content associated with the disputed transaction (subject to ICANN and registry policies);
• a chargeback handling fee of up to USD 25 per disputed transaction to cover processor fees and administrative costs;
• referral of the matter to collections or legal counsel.

We reserve all rights to contest fraudulent or unjustified chargebacks with the payment processor.

15.Account Suspension, Termination, and Policy Violations

If we suspend or terminate your account, or refuse to provide a Service, because of a violation of our Terms of Service, an ICANN policy, a registry policy, applicable law, or due to fraud, abuse, or non-payment, you are not entitled to a refund for amounts already paid, including for unused portions of any subscription.

16.Changes to This Policy

We may update this Refund Policy from time to time, including to reflect changes to our Services, our service providers, our business practices, or applicable law. When we update the Policy, we will revise the "Last Updated" date at the top of this document and post the updated Policy on the site. The updated Policy takes effect immediately upon posting unless a later effective date is stated.

For non-material changes (including clarifications, corrections, formatting and structural updates, expanded explanations of existing practices, and updates required to comply with applicable law), we will not provide individual notice. The change becomes effective when posted, and you are responsible for periodically reviewing this Policy.

Where we make material changes that materially reduce your refund rights or otherwise materially change the commercial terms of refunds, we will provide additional notice (for example, by email, an in-product notification, or a banner on the site) where and to the extent required by applicable law, and with such advance notice as that law requires. A change does not reduce a refund that had already become due before the change took effect.

Your continued use of the Services after the effective date of any update constitutes your acceptance of the updated Policy, to the fullest extent permitted by applicable law.

17.Contact Us

For refund requests and questions about this Policy:

For questions about how we handle your personal information, see our Privacy Policy and contact privacy@just-done.ai.